Privacy Policy Vampbell – Member Personal Data Protection

This Privacy Policy explains how Vampbell collects, uses, stores, and protects your personal information as a member or visitor of our platform. This document applies to all information you provide to Vampbell directly, as well as information collected automatically when you use our platform.

Vampbell is committed to protecting your privacy at every stage of your platform experience. We only collect information that is strictly necessary and use it solely for the purposes stated in this policy. We have never sold, and will never sell, our members' personal data to any third party for marketing or commercial purposes.

Vampbell collects information from you in two main ways — information you provide directly and information collected automatically while you use the platform.

Information you provide directly:

• Account registration details such as full name, email address, phone number, and password
• Identity verification documents (MyKad, passport) uploaded during the KYC process
• Payment method details including registered bank account or e-wallet information
• Address information for verification and legal compliance purposes
• Any information you share while interacting with our customer support team

Information collected automatically:

• IP address and general location information (country/region)
• Device type, operating system, and browser version used
• Gaming activity history and platform usage habits
• Server access logs including session time and duration
• Cookie data and similar tracking technologies used to enhance the user experience

Vampbell uses the personal information collected solely for the following purposes:

• Managing and maintaining your account and providing access to platform services
• Verifying your identity through the KYC process to meet licensing legal requirements
• Processing deposits and withdrawals securely and in accordance with established procedures
• Sending important notifications related to your account, security, bonuses, and promotions
• Detecting and preventing fraud, money laundering, and suspicious activity
• Complying with legal obligations and the requirements of relevant regulatory bodies
• Analyzing usage patterns to improve our products and user experience
• Monitoring gameplay habits to identify members who may need responsible gaming support

Vampbell does not sell or rent your personal information. However, there are limited situations where we may need to share certain information with third parties, namely:

• Payment service providers — to process deposits and withdrawals in accordance with KYC and AML regulations
• Technical service providers — hosting, cybersecurity, and analytics companies that support platform operations (subject to strict confidentiality agreements)
• Regulatory bodies and authorities — when required by law, court order, or a legitimate licensing authority
• Anti-fraud agency — to verify identity and prevent illegal activity on the platform

In all data-sharing instances, Vampbell ensures that the relevant third parties have adequate data protection measures in place and receive only the minimum data necessary for the stated purpose.

Vampbell uses cookies — small text files stored on your device — to improve platform functionality and the user experience. There are three main types of cookies we use:

• Essential Cookies — required for core platform operations such as login verification and session security. Cannot be disabled.
• Preference Cookies — store your preference settings such as language and game preferences. Can be disabled without affecting core functionality.
• Analytics Cookies — collect information about how you use the platform for improvement purposes. We use aggregated and anonymised data only.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect your ability to log in and use certain platform features.

Vampbell implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or disclosure:

• 256-bit SSL encryption for all data transmitted between your device and our servers
• Encryption of sensitive data in databases using the latest industry standards
• Role-based access controls ensuring only authorised personnel can access sensitive data
• Periodic security audits by independent third-party cybersecurity experts
• Real-time monitoring system to detect and respond to security threats
• A clear incident response procedure to address any data breach promptly

While we take all reasonable steps to protect your data, no security system is entirely foolproof. We encourage you to help protect your account by using a strong password and not sharing your login credentials with anyone.

As the data owner, you have the following rights, which you may exercise at any time by contacting the Vampbell support team:

• Right of Access — request a copy of the personal data we hold about you
• Right to Rectification — request correction of inaccurate or outdated data
• Right to Erasure — request deletion of your data (subject to legal requirements to retain certain records)
• Right to Restriction — request that we restrict the processing of your data under certain circumstances
• Data Portability Right — request your data in a machine-readable format for transfer
• Right to Object — object to the processing of your data for direct marketing purposes

All data rights requests will be processed within 14 working days. For complex cases, we may require up to 30 days and will notify you of any extension to that timeframe.

Vampbell may update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. When material changes are made, we will notify you via:

• Notification email sent to the address registered in your account
• In-platform notification upon your next login
• Update the "Last Updated" date at the top of this document

We encourage you to review this page periodically. Continued use of the Vampbell platform after any changes are published will be considered acceptance of the updated policy. If you do not agree with the changes, please contact us or close your account before the changes take effect.